Effective Date: 6/1/2023

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Podium Performance Physical Therapy (“Podium Performance PT,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect information when you visit www.podiumperformancept.com, contact us online, or receive physical therapy services at our clinic in Hanover, Massachusetts.

This policy is designed to comply with HIPAA, applicable Massachusetts privacy and data security laws, and federal regulations governing healthcare providers.

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Who We Are

Podium Performance Physical Therapy is a licensed outpatient physical therapy clinic located in Hanover, MA, providing one-on-one, performance-focused physical therapy and rehabilitation services.

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Information We Collect

We may collect the following categories of information when you interact with our website, contact us, or receive care at our clinic.

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Personal Information

• Full name

• Email address

• Phone number

• Appointment requests and scheduling details

• Payment or billing-related information (processed through secure, third-party platforms)

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Health Information (HIPAA-Protected Information)

As a physical therapy clinic, we collect health information necessary to evaluate, treat, and manage your care, including:

• Medical history and intake forms

• Injury details, pain complaints, and diagnoses

• Treatment plans, progress notes, and outcomes

All medical and health information is handled in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Massachusetts data protection laws, including M.G.L. c. 93H and 201 CMR 17.00.

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Website Usage & Technical Information

When you visit our website, we may automatically collect limited technical data such as:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

This information helps us improve website performance, user experience, and local search visibility.

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How We Use Your Information

We use the information we collect to:

• Provide physical therapy evaluations and treatment services

• Schedule and manage appointments

• Communicate with you regarding care, questions, or requests

• Send appointment reminders and clinic-related messages

• Improve our website, content, and service offerings

• Maintain accurate clinical and administrative records

• Comply with legal, regulatory, and professional obligations

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Text Messaging & Communication Consent

If you choose to opt in to receive text messages from Podium Performance Physical Therapy, we may send:

• Appointment reminders

• Scheduling confirmations or changes

• Responses to inquiries you initiate

• Care-related follow-ups

Text messaging originator opt-in data will not be shared with third parties.

You may opt out of text communications at any time by replying STOP. Message and data rates may apply depending on your carrier.

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How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only when permitted or required by law, including:

• With HIPAA-compliant software vendors that support scheduling, documentation, billing, or communication

• With other healthcare providers involved in your care, when authorized

• To comply with legal requirements, court orders, or regulatory audits

• To protect the rights, safety, or property of our patients, staff, or clinic

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HIPAA Notice of Privacy Practices

Your protected health information (PHI) is governed by HIPAA. You have the right to:

• Access and obtain copies of your medical records

• Request corrections to inaccurate or incomplete records

• Request restrictions on certain uses or disclosures

• Receive an accounting of disclosures of your PHI

A full HIPAA Notice of Privacy Practices is available upon request at our Hanover, MA clinic.

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Data Security & Protection

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure electronic medical record systems

• Limited access to patient data

• HIPAA-compliant third-party platforms

• Compliance with Massachusetts data security regulations

While we take data protection seriously, no method of electronic transmission or storage is completely secure.

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Cookies & Website Analytics

Our website may use cookies or similar technologies to:

• Analyze website traffic

• Improve functionality and performance

• Enhance local search and user experience

You can adjust your browser settings to refuse cookies if you prefer.

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Third-Party Links

Our website may contain links to third-party websites. Podium Performance Physical Therapy is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

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Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children without parental consent.

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Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, regulations, or clinic operations. Updates will be posted on this page with a revised effective date.

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Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Podium Performance Physical Therapy
Hanover, Massachusetts

Phone: 781-205-9337
Email: sam@podiumperformancept.com
Website: www.podiumperformancept.com